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Display an agent message WM/MSG-2
Display an office message WM/MSG-2/O
Display the next agent message from a queue WMN
Display the next office message from a queue WMNO
Redisplay the last agent message from a queue WML
Redisplay the last office message from a queue WMLO
Delete an agent message WM/DEL/MSG-2
Delete an office message WM/DEL/MSG-2/O
Delete a range of agent messages WM/DEL/MSG-01-15
Delete a range of office messages WM/DEL/MSG-01-15/O
Delete all agent messages WM/DEL/MSG-ALL
Delete all office messages WM/DEL/MSG-ALL/O
Display the message count WM/ELN
View an agent outbound message queue (LOG) WM/LOG
View an agent pending message in the LOG WM/PND-1
View an agent message from a specific LOG WM/LOG-1/MSG-1
Print an agent message WM/PRT/MSG-4
Amadeus Quick Reference Guide
172 Edition 8.0
Print an office message WM/PRT/MSG-4/O
Set the sorting order of the agent queue index WM/ORD/TOP
WM/ORD/BOT
Set the sorting order of the office queue index WM/ORDO/TOP
WM/ORDO/BOT
Display statistics at the agent sign or terminal level WM/HST
Display statistics at the office level WM/HST/O
E-mail Header Options
These entries are used to manage agent message headers. To manage office message headers,
replace HDR with HDRO (this does not apply to the /ON and /OFF options).
Create a message header
including free-flow text
WM/ADD/HDR/EML/GREETING/THANK YOU FOR
CHOOSING HAPPY HOLIDAYS TRAVEL
Create a message header
including an e-mail title
WM/ADD/HDR/EML/MYTITLE/ (ENTER)
/TITLE YOUR TRAVEL PLAN
Create a message header
including both free-flow text
and an e-mail title
WM/ADD/HDR/EML/GRTNG02/
/TITLE YOUR TRAVEL PLAN (ENTER)
THANK YOU FOR CHOOSING HAPPY HOLIDAYS TRAVEL
Display a list of headers WM/DIS/HDR
Delete a header WM/DEL/HDR/EML/MYTITLE
Activate a header WM/HDR/ACT/EML/GREETING
Deactivate a header WM/HDR/INA/EML/GREETING
Turn the header function on WM/HDR/ON
Turn the header function off WM/HDR/OFF
Using a Reply-To Address
These entries are used to manage the agent reply-to address. To manage the office reply-to
address, replace RPY with RPYO.
Create a reply-to address WM/ADD/RPY/AGENTNAME@AMADEUS.COM
Display the current reply-to address WM/DIS/RPY
Delete a reply-to address WM/DEL/RPY
© 2006 Amadeus s.a.s - All rights reserved 173
Amadeus Queues
Working Queues
Start Queues (default category) QS87
Start a queue, specified by nickname QS.TKT
Start a queue, specified by corporate nickname QS.WL2/MAILTKT
Start a specified queue category QS87C1
Start a specified queue category and date range QS87C1D1
Start a specified queue category and date range, for a branch office QS/MUCLH1023
/87C1D1
Start a specified queue category and display the specified elements for
all PNRs in this queue and category
QS8C3.RTN,I,K
Start a queue, specified by nickname, and display the specified
elements for all PNRs in this queue
QS.TKT.RTN,A,K
Change the PNR elements displayed in the previous QS entry RT.N,I
Display all PNR elements after using a previous QS entry to display
specific elements
RT.
Start a specified queue category and display the specified history
elements for all PNRs in this queue and category
QS8C3.RHN,I,K
Change the PNR history elements displayed in the previous QS entry RH.N,I
Display all PNR history elements after using a previous QS entry to
display specific history elements
RH.
Delete the current item and display the next one QN
Delete the current item and exit Queues (only for message queues) QNF
Ignore a PNR or message, leaving it at the top of the queue, and exit
Queues
QI
Ignore changes to the PNR or message, exit Queues, and redisplay
the PNR outside the Queues application
QIR
Redisplay the PNR if the screen is cleared RT
Redisplay the message if the screen is cleared QU
Send the PNR or message to the bottom of the queue and display the
next one
QD
Delay the PNR to a time QD1300
Delay the PNR to a time, with a remark QD1300/UTC
Delay the PNR to a date QD20DEC
Delay the PNR to a date, with a remark QD20DEC/UTC
Amadeus Quick Reference Guide
174 Edition 8.0
Delay the PNR to a date and time QD20DEC/1300
Delay the PNR to a date and time, with a remark QD20DEC/1300
/LMCB
Send the PNR or message to the bottom of the queue and exit
Queues
QDF
Delay the PNR to a time and exit Queues QDF1400
Delay the PNR to a date, and exit Queues QDF13NOV
Delay the PNR to a date and time, and exit Queues QDF13NOV/1400
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