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Technical Data in PDF format
Optional services
By providing personalised and fully secured access to the AOLS site 24 hour-a-day and 7
days a week, Airbus makes it easier for Customers to operate and maintain Airbus aircraft.
The services proposed today mainly consist of real time transmission of up-to-date Airbus
data.
The range of services is constantly expanding in order to meet growing Customer needs.
The Customer is required to nominate a System Administrator to act as a point of contact
with Airbus and to control the End User accounts within the Customer’s organisation.
Training for Administrators is available.
The commercial conditions associated with Airbus On-Line Services access are described in
section 1.2.6 of the CSC – “Commercial Policy for MROs”
Documents Required for MROs to Access AOLS
A valid MRO Network Agreement or MROSA or TPCSA is mandatory before MRO service
providers can obtain Airbus On-Line Services.
Administrator Training
Training for the Airbus On-Line Services administrator is provided free of charge to the
Customer using Webex. This is an on-line training service using PCs, the Internet and the
telephone. Training lasts about one hour.
Delegation and Access Rights
MROs are authorised to access:
Non-customised data (generic and envelope data such as the SRM)
Customised data under operator or leasing company delegation. For Operator or
Leasing Company requests, Airbus can manage delegation to the MROs. In this case,
a valid Data Release Agreement signed by the Operator or Leasing Company and the
MRO must be provided to Airbus.
The Warranty application and Supplier Product Support Agreement service: a written
authorisation from the operator, giving the names of the authorised end-users must be
provided to Airbus
MROs are not authorised to access:
Modification Comparison lists (ACCL)
FCOM Advanced Consultation & Customisation
Tooling Drawings
Component Maintenance Manuals Vendor (CMMV)
Basic Services
Basic Services provides access to: SBs, AOT, OIT, SIL, ADs, Technical Follow up, Quarterly
Service Reports, AOG/Repair Guide, Customer Services Catalog, Vendor Information
Manual and many other documents.
Please refer to Section 1.2.2 Basic Services in the Customer Services Catalog for a full
description of available services.
Technical Data in PDF format
Maintenance, Engineering and Material technical data are available in PDF format and each
document can be supplied on CD or on-line.
There is no charge to access the Technical Data in PDF format providing that:
a valid purchase order covers the revision service, or
the Operator or the Leasing Company has already subscribed to the revision service of
the corresponding Technical Data in PDF format.
Optional Services
These services require the development of specific software or features designed for Airbus
On-Line Services and as such they are chargeable. The commercial conditions depend on
the service.
Mechanical Drawings
If the Operator or the Leasing Company has already subscribed to the Airbus On-Line
Services Optional Service, the MRO can access this information without any further
charge.
If the Operator or the Leasing Company has not already subscribed to this Airbus On-
Line Services optional service, the MRO will be charged a yearly fee on a per aircraft
basis.
See the Customer Services Catalog for commercial conditions for Optional Services.
Purchasing Airbus Technical Data
Price quotes are provided for all technical data requests (including drawings) an account with
Airbus is not needed to purchase Airbus technical data. Upon receipt of a Purchase Order, or
in the case of North America a company check, technical data requests are dispatched to the
customer. Airbus uses the 3rd party’s international shipping account for shipping – no
additional fees or taxes are added.
Engineering and Technical Assistance
Engineering Assistance
This support covers:
The establishment by Airbus of the engineering drawings and/or documents
required for repairs or incident repair assessment and other engineering
assistance. In-service improvement solutions and the assignment on a temporary
basis of qualified engineers,
Technical Assistance
In addition to the Engineering Support, this support covers:
The assignment on a temporary basis of a technical and inspection team to
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