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Airbus is strengthening its relationships with MRO service providers in order to assure the
availability of competitive and quality maintenance services open to Airbus customers. Part
of this effort involves the establishment of the Airbus MRO Network. More information can
found in the brochure ‘Airbus MRO Network – Off to a Flying Start’. This is downloadable as
a PDF file from the ‘Airbus World’ web site at the following address:
http://www.content.airbusworld.com/SITES/Customer_services/html/acrobat/brochure_mro.pdf
In addition, Airbus sees a requirement to provide clearer lines of communication for all MROs
who perform maintenance on Airbus aircraft, not just those that are in the Network. This User
Guide should be of benefit to such companies.
Airbus Customer Services Catalog (CSC)
The CSC is the primary source of information on the goods and services available to MRO
service providers. The CSC is available in CD ROM format at no charge from either:
Catherine Courtot – Customer Services Catalog Manager, Airbus SAS, France Tel: +33 5
61934492, E-Mail: Catherine.courtot@airbus.com
North America
Donna Miller, Customer Services Administrator, Airbus North America Customer Services
Inc. Tel: +1 703-834-3430, E-mail - donna.miller@airbus.com.
General Terms and Conditions of Supply
Please refer to the General Terms and Conditions of Supply for products and services for
Airbus aircraft that appear at the beginning of the Customer Services Catalog.
Airbus Manuals - Supply Conditions for MRO Service Providers and Other 3rd Parties
Generic and Envelope manuals (except for the TED and CMMM) can be provided
without restriction at Airbus’ discretion and in accordance with the “ General Terms and
Conditions of Supply” given in the CSC.
CMMV and access to TED manuals can be supplied by Airbus only to Operators of the
aircraft. The CMMV is not provided to Third Parties as it contains technical information
that is proprietary to Airbus' vendors. The vendors should be contacted directly to obtain
the CMMVs. Vendors’ contact details are provided in the Vendor Information Manual
(VIM). Access to the TED is provided exclusively to Operators to avoid unauthorised
manufacture of Airbus proprietary tooling by Third Parties.
CMMMs and CDS can only be supplied by Airbus directly to MRO service providers who
are members of the Airbus MRO Network or those MROs who have signed an MROSA
(Maintenance Repair Overhaul Services Agreement, formerly known as a TPCSA -Third
Party Customer Services Agreement) The MROSA and the TPCSA agreements that set
forth the terms and the conditions under which an MRO service provider, who is not a
member of the Airbus MRO Network, may purchase products and services from Airbus.
MROSAs will only be issued to airframe maintenance centres that hold FAA and/or
EASA/JAA approval (e.g. FAR/JAR 145) or other appropriate national airworthiness
approvals.
Customised Manuals (including mechanical drawings) Supply of customised manuals is
subject to some restrictions for MRO service providers and third parties, as these
manuals contain technical information on individual aircraft that is proprietary to the
Operator. The manuals can either be obtained from the Operator directly or from Airbus,
upon signature of a DRA (Data Release Agreement).
The DRA is issued by Airbus and must list the aircraft type and Manufacturer Serial
Number (MSN) of the aircraft for which manuals are required. The DRA must be cosigned
by the Operator and the MRO service provider/third party. The DRA will have a
limited validity. Establishment of the period of validity will require consultation with the
MRO service provider/third party.
Access to Airbus manuals via the AOLS (Airbus On-Line Services) is available to those
MRO service providers having signed an MRO Network Agreement or MROSA / TPCSA,
as defined in clause 1.2.6 on page 47 of the CSC
The following is a complete list of standard Airbus customised maintenance manuals
and maintenance documentation:
AMM, ACM, IPC, PPIPC, AWM, TSM, TSM, CDS, CLM, SBs, SBI, Standard Job
Cards and Engineering Drawings
Airbus On-Line Services (AOLS)
General Description
Airbus On-Line Services offers a set of services that optimise the maintenance and
operations of Airbus fleets.
The services available through Airbus On-Line Services are organised in the following
domains:
Maintenance & Engineering, Flight Operations, Material and Repair, Training, Aircraft
Delivery and General Information.
The services are divided into the following categories:
Basic Services
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