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them to return to their
seats and fasten their
seatbelts.
-- When the service is
interrupted as a
precautionary measure,
a PA announcement
should be made to the
passengers explaining
WHY the service is
interrupted
-- Ensure that all
passengers and cabin
crew are secured
-- Inform the flight crew
that all passengers
and cabin crew are
secured.
-- Once the cabin crew
are advised of
anticipated turbulence,
the cabin crew should
prioritize their duties
based on the time
available before the
turbulence encounter.
-- Stow and secure large
items first, such as,
trolleys
-- Remove bottles from
the cabin and galley
surfaces. Throw away
any hot liquids
-- Secure the cabin,
ensure that the
lavatories are
unoccupied
-- Secure the galleys
-- The cabin crew should
then secure
themselves
-- Inform Purser that
passengers and cabin
crew are secured.
TR1 A318/A319/A320/A321 FLEET CCOM Page 6 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
UNANTICIPATED TURBULENCE PROCEDURES
FLIGHT CREW PURSER CABIN CREW
-- Switch on the Fasten
Seatbelt signs and
make a PA to
passengers and cabin
crew to "Fasten
Seatbelts Immediately".
-- The Purser must
Immediately sit down.
Take the nearest seat
(including passenger
seat) and fasten
seatbelt and harness.
-- The cabin crew must
immediately sit down.
Take the nearest seat
(including passenger
seat) and fasten
seatbelt/harness.
WARNING
Cabin crew must not
risk personal injury by
continuing service
during turbulent
conditions. The
personal safety of the
cabin crew is the
priority.
TR1 A318/A319/A320/A321 FLEET CCOM Page 7 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
POST TURBULENCE DUTIES
FLIGHT CREW PURSER CABIN CREW
-- Advise cabin crew
when it is safe to
resume duties.
-- Resume duties
-- Report any passenger
injuries and/or cabin
damage to the flight
crew.
-- Check for passenger
injuries, give first aid if
necessary
-- Calm and reassure
passengers
-- Check for cabin
damage
-- Report to Purser any
passenger injuries
and/or cabin damage.
TR1 A318/A319/A320/A321 FLEET CCOM Page 8 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
MISCELLANEOUS
09.070
SEP 13/07
ALL
FLIGHT CREWMEMBER INCAPACITATION
• If a flight crewmember becomes incapacitated:
The remaining flight crewmember will as soon as practicable call for help from
cabin crewmembers.
The simplest and most effective way to summon help is via the PA system:
"CABIN CREWMEMBER TO COCKPIT"
The nearest cabin crewmember, must immediately proceed to the cockpit. The
cabin crewmember must carry out the following actions:
-- FLIGHT CREW SHOULDER HARNESS . . . . TIGHTEN AND MANUALLY
LOCK
-- FLIGHT CREW SEAT . . . . . . . . . . . . . . . . . . . . PUSH THE SEAT FULLY AFT
-- FLIGHT CREW SEAT BACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RECLINE
• If the incapacitated flight crewmember is unconscious or has difficulty
breathing:
-- OXYGEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADMINISTER IMMEDIATELY
-- INSTRUCTIONS FROM THE PILOT FLYING . . . . . . . . . . . . . . . . . . FOLLOW
CAUTION
It takes two people to move an unconscious body from a flight crew seat,
in order to prevent damage or interference to the cockpit controls.
• If it is not possible to move the incapacitated flight crewmember:
-- CABIN CREWMEMBER IN THE COCKPIT . . . . . . . . . . . . . . . . . . . . . REMAIN
One cabin crewmember should remain in the cockpit to take care of, and
observe the incapacitated flight crewmember.
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 12
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
MISCELLANEOUS
09.070
SEP 13/07
ALL
FLIGHT CREWMEMBER INCAPACITATION (CONT’D)
-- MEDICAL ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REQUEST
Make a PA announcement to request assistance from any medically
qualified passenger onboard.
-- COMPANY QUALIFIED PILOT . . . . . . . . . . . . . . . . . REQUEST ASSISTANCE
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