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CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
CABIN CREW PROCEDURES
SECURING THE CABIN AND PASSENGER COMPLIANCE
The table below provides the cabin crew procedures in the case of turbulence.
LIGHT TURBULENCE MODERATE
TURBULENCE
SEVERE TURBULENCE
-- Visually check that all
passengers are seated
with their seat belts
fastened and hand
baggage is stowed
-- Infants must be
removed from
bassinets and secured
with an infant seat belt
(if applicable) on the
guardians lap, or
secured in an
approved car seat
-- Give the "cabin
secure" to the Purser
-- Purser informs the
flight crew that the
cabin is secure.
-- When the cabin crew
are returning to their
crew seats, check that
all passengers are
seated with their seat
belts securely fastened
and hand baggage is
stowed
-- Infants must be
removed from
bassinets and
secured with an
infant seat belt (if
applicable) on the
guardians lap, or
secured in an
approved car seat
-- Prohibit the use of
the forward and
rear stairs
-- Give the "cabin
secure" to the
Purser
-- Purser informs the
flight crew that the
cabin is secure.
-- The cabin crew must
not attempt to visually
check passenger
compliance
-- If trolleys are in the
cabin, set the brakes
on all trolleys that are
in use in the current
location
-- Place jugs/pots of hot
beverages on the floor
-- The cabin crew must
immediately sit down.
Take the nearest seat
(including passenger
seat ) and fasten
seatbelt/harness.
WARNING
Cabin crew must not
risk personal injury by
continuing service
during turbulent
conditions. The
personal safety of the
cabin crew is the
priority
TR1 A318/A319/A320/A321 FLEET CCOM Page 3 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
CABIN CREW PROCEDURES (CONT’D)
GALLEY AREAS
LIGHT TURBULENCE MODERATE
TURBULENCE
SEVERE TURBULENCE
-- Ensure that trolleys
and galley equipment
that is not in use are
correctly stowed and
secured.
-- Ensure that trolleys
and galley equipment
that is not in use are
correctly stowed and
secured
-- If the turbulence is
expected for a long
duration, stow and
secure galley items
-- Cabin crewmembers
working in the galley
areas must take their
seats when the galley
is secured.
-- Set the brakes on all
trolleys that are in use
in their current location
-- Place jugs/pots of hot
beverages on the floor
-- The cabin crew must
immediately sit down.
Fasten seat
belt/harness.
WARNING
Cabin crew must not
risk personal injury by
continuing service
during turbulent
conditions. The
personal safety of the
cabin crew is the
priority.
TR1 A318/A319/A320/A321 FLEET CCOM Page 4 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
ANTICIPATED TURBULENCE PROCEDURES
When turbulence is anticipated the cabin crew will have a certain amount of time
before the turbulence is encountered to secure the cabin and themselves.
TR1 A318/A319/A320/A321 FLEET CCOM Page 5 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
ANTICIPATED TURBULENCE PROCEDURES
(CONT’D)
FLIGHT CREW
PREFLIGHT
PURSER PREFLIGHT CABIN CREW
PREFLIGHT
-- Include as part of the
pre-flight briefing with
Purser, expected areas
of turbulence during
the flight.
-- Inform all the cabin
crew of any turbulence
information received
from the flight crew
during the pre-flight
briefing
-- Acknowledge
information from
Purser.
FLIGHT CREW
IN-FLIGHT
PURSER IN-FLIGHT CABIN CREW IN-FLIGHT
-- When turbulence is
expected during the
flight, the flight crew
must advise the cabin
crew how much time
is available to secure
the cabin, the level
and expected duration
of the turbulence
encounter
-- The captain or first
officer will make a PA
announcement to the
passengers instructing
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