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1. The objectives for the cabin crewmembers are:
-- To quickly establish the passenger flow at each usable exit,
-- To evacuate the aircraft as quickly as possible.
2. The cabin crew must use positive verbal commands and physical gestures, in
order to efficiently direct passengers towards the exits and assist them down
the slides.
Note: Cabin crew must also be prepared to use some physical force, if
necessary, to evacuate some passengers from the aircraft.
The commands used by the cabin crew should be:
-- Assertive
-- Positive
-- Short
-- Loud
-- Clear
Note: The cabin crew must be assertive and be in complete control of the
evacuation.
3. Situational awareness will play a large part in the evacuation process. The
cabin crew must be able to assess not only what is happening at their exit,
but also what is happening inside the cabin.
The cabin crewmembers must be able to:
-- Assess the flow of passengers from the exits and be aware to changes in
the passenger flow rate,
-- Be aware of the status of the other exits, especially when redirecting the
passengers,
-- To adapt their actions and commands when the cabin is congested or an
exit is dried up, in order to keep the evacuation flowing and maximize the
use of all exits.
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 24
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
EMERGENCY CABIN EVACUATION
09.030
JAN 08/08
ALL
EVACUATION GUIDELINES (CONT’D)
MANAGING EXITS DURING AN EVACUATION
ASSESSING THE OUTSIDE CONDITIONS
Before opening the door the cabin crew must assess the outside conditions. Use
the observation window to check that the slide deployment area is clear of:
-- Smoke
-- Fire
-- Obstacles and
-- Debris.
CABIN CREW ACTIONS AT USABLE EXITS
Once the exit has been opened, the cabin crew must visually check that the
slide is fully deployed and inflated.
Note: In dark of night conditions, the cabin crewmember should visually check
that the slide deployment area is clear of fire, obstacles or debris, to
ensure that the area is safe before starting to evacuate passengers.
The cabin crewmember must stand clear of the exit in the frame assist space,
and hold on to the frame assist handle.
The cabin crew must monitor the evacuation, and maintain an even flow of
passengers from each exit, the cabin crew should use commands, such as:
-- "Jump, jump"
-- "Hurry"
Some passengers may try to sit on the door sill before going down the slide.
This must be avoided, as it will delay the flow of passengers from the exit.
The cabin crew must be aware of what is happening inside the cabin, and
outside the aircraft. The cabin crew must:
-- Keep shouting their commands to bring passengers to the exits
-- Be aware of any developments that would render the exit unusable, for
example:
-- Slide damage,
-- Fire in the area,
-- External hazard.
TR1 A318/A319/A320/A321 FLEET CCOM Page 3 of 24
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
EMERGENCY CABIN EVACUATION
09.030
JAN 08/08
ALL
EVACUATION GUIDELINES (CONT’D)
CABIN CREW ACTIONS AT UNUSABLE EXITS
An exit may be unusable at the beginning of an evacuation or may become
unusable during the evacuation.
1. An exit may be unusable at the beginning of the evacuation, for one of the
following reasons:
-- The exit is jammed, and will not open,
-- Slide does not deploy correctly or the slide is damaged,
-- There are external hazards.
The cabin crewmember who is responsible for the unusable exit must inform the
passengers that the exit is blocked, and redirect the passengers to the nearest
usable exit.
Note: The cabin crewmember must guard the exit to prevent the exit from being
used.
When redirecting passengers, the cabin crewmember should listen for the other
crewmembers giving the command to "Come this way" or "Jump" for confirmation
that another exit is usable.
Redirect passengers to the nearest usable exit with the appropriate positive
commands and gestures, such as:
-- "Go ahead, go straight"
-- "Go that way" with the appropriate gesture
-- "Go across"
-- "Quick, quick"
-- "Hurry up, hurry up"
TR1 A318/A319/A320/A321 FLEET CCOM Page 4 of 24
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
EMERGENCY CABIN EVACUATION
09.030
JAN 08/08
ALL
EVACUATION GUIDELINES (CONT’D)
2. An exit becomes unusable during the evacuation:
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