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CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
TABLE OF CONTENTS
08.000
JAN 08/08
-- CABIN CREW SAFETY-RELATED DUTIES DURING TAXI
BEFORE TAKEOFF
4
-- CABIN CREW SAFETY-RELATED DUTIES DURING
TAKEOFF AND INITIAL CLIMB
6
-- CABIN CREW SAFETY-RELATED DUTIES DURING FINAL
CLIMB
7
-- CABIN CREW SAFETY-RELATED DUTIES DURING
CRUISE
8
-- CABIN CREW SAFETY-RELATED DUTIES FROM TOP OF
DESCENT
9
-- CABIN CREW SAFETY-RELATED DUTIES DURING
APPROACH
10
-- CABIN CREW SAFETY-RELATED DUTIES DURING FINAL
APPROACH AND LANDING
11
-- CABIN CREW SAFETY-RELATED DUTIES DURING TAXI
AFTER LANDING
12
-- CABIN CREW SAFETY-RELATED DUTIES DURING
DISEMBARKATION
13
-- CABIN CREW SAFETY-RELATED DUTIES AFTER LAST
PASSENGER DISEMBARKS
14
08.090 PASSENGER SAFETY BRIEFING
-- PASSENGER SAFETY BRIEFING 1
08.100 REFUELLING DEFUELING
-- REFUELING/DEFUELING PROCEDURE WITH
PASSENGERS ON BOARD
1
08.110 CABIN CREW BRIEFING
-- CABIN CREW BRIEFING 1
08.120 GSM ON BOARD SYSTEM
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
INTRODUCTION
08.010
SEP 13/07
GENERAL INFORMATION
ALL
The CCOM’s Standard Operating Procedures (SOPs) and Abnormal/Emergency
Procedures are those recommended by Airbus as operational guidelines.
Standard Operating Procedures should be developed in accordance with
Operator policies, procedures and local Aviation Authority requirements.
If an airline wishes to integrate its customized procedures, the airline can do so
by using the "XML version" of the CCOM.
SOPs are normal cabin crew procedures for standard aircraft operations.
Aviation Authorities do not certify the SOPs.
SOPs are continuously updated. Revisions take into account the feedback
received from all Operators, in addition to the results of continuous monitoring of
the aircraft’s in-service life.
SOPs are composed of inspections, cabin preparations, and normal procedures.
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
INTRODUCTION
08.010
SEP 13/07
PRESENTATION
ALL
When inserted in the procedure, expanded information appears in italics. This
information :
-- Explains actions for which the reason is not evident.
-- Furnishes additional background info.
If an action depends on a precondition, a black dot identifies the precondition.
For example :
BLACK DOT
DOOR OPERATION FROM INSIDE
IF THE RED CABIN PRESSURE INDICATOR FLASHES :
DO NOT OPEN THE DOOR AND REPORT TO COCKPIT CREW.
NOC 08010 00228 0001
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
PHASES OF FLIGHT
08.015
SEP 13/07
PHASES OF FLIGHT
ALL
The following flight phases are applicable to cabin operations:
PHASES OF FLIGHT
1 3 4 5 6 8 9 10 11 12
7: Top of Descent
CAPTION:
7:
8:
9:
10:
11:
12:
1:
2:
3:
4:
5:
6:
NOC 08015 04344 0001
Boarding
Pushback
Taxi Before Takeoff
Takeoff and Initial Climb
Final Climb
Cruise
2: Pushback
Top of Descent
Approach
Final Approach and Landing
Taxi After Landing
Disembarkation
After Passenger Disembarkation
1. BOARDING: Begins when the first passenger enters the aircraft, and ends
when all the aircraft doors have been closed.
2. PUSHBACK: Begins when the jetway is removed, and ends when the aircraft
is pushed back.
3. TAXI BEFORE TAKEOFF: Begins with the pushback from the gate, and ends
when the aircraft begins the takeoff roll.
4. TAKEOFF AND INITIAL CLIMB: Begins when the takeoff roll starts, (all
people onboard are seated with their seat belts fastened) and ends when the
cabin crew are allowed to leave their seats.
5. FINAL CLIMB: Begins when the cabin crew leave their seats, and ends when
seat belt signs are switched off, after climb.
6. CRUISE: Begins when the seat belt signs are switched off and ends when
the seat belt signs are switched on before descent.
7. TOP OF DESCENT: Begins when the aircraft starts to descend, and ends
before the approach.
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 3
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
PHASES OF FLIGHT
08.015
SEP 13/07
8. APPROACH: Begins at 10 000 ft (approximately 10 minutes before
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