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drop down from the lavatory ceiling. Passengers should apply the mask over
their nose and mouth.
• If no seat is available:
-- FIXED OBJECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GRASP AND HOLD ON
When no seat is available, the cabin crew should wedge themselves
between passengers and hold on.
-- DON OXYGEN MASKS - FASTEN SEATBELTS . . . . . . . . . . . . . INSTRUCT
PASSENGERS
From your location, speak through your mask, or use gestures to
demonstrate the donning of masks.
-- ANNOUNCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAKE, IF POSSIBLE
Although the bag does not inflate, oxygen is flowing to the mask.
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 2
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
DEPRESSURIZATION
09.050
SEP 13/07
ALL
CABIN DEPRESSURIZATION (CONT’D)
• When notified by the flight crew (PA) that a safe flight level has been
reached:
-- CABIN CREW . . . . . . . . . . . . . . . . . . TRANSFER TO PORTABLE OXYGEN
Note: To prevent crew incapacitation due to hypoxia, the cabin crew must
transfer to portable oxygen, and consider their post decompression
oxygen needs. When deciding to remove oxygen masks, the cabin
crew must use good judgement, and must be alert to any signs of
hypoxia.
-- FLIGHT CREW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHECK
The cabin crewmember nearest to the cockpit should check on the flight
crew in case assistance is needed.
-- PASSENGERS AND CABIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHECK
The cabin crew should check for passenger injuries and, damage to the
cabin.
-- FIRST AID AND OXYGEN . . . . . . . . . . . . . . . . . . . . . . . GIVE AS REQUIRED
-- CABIN STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . REPORT TO FLIGHT CREW
Report the nature of injuries, and the cabin damage to the flight crew.
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 2
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
TURBULENCE MANAGEMENT
The following levels of turbulence can be encountered during a flight:
-- Light turbulence
-- Moderate turbulence
-- Severe turbulence.
The cabin crew should always use these terms when communicating turbulent
conditions to the flight crew or other cabin crewmembers.
The following table provides the definition and the cabin conditions associated
with each of the three levels of turbulence.
LIGHT TURBULENCE MODERATE
TURBULENCE
SEVERE TURBULENCE
Light turbulence
momentarily causes
slight, rapid, and rhythmic
bumpiness without
noticeable changes in the
aircraft altitude or attitude.
Moderate turbulence,
causes rapid bumps or
jolts.
Severe turbulence causes
large abrupt changes in
the aircraft altitude and
attitude.
Cabin Conditions Cabin Conditions Cabin Conditions
. Liquids are shaking
but are not splashing
out of cups
. Trolleys can be
maneuvered with little
difficulty
. Passengers may feel a
slight strain against
their seat belts.
. Liquids are shaking
but are not splashing
out of cups
. Trolleys difficult to
manoeuvre
. Difficult to walk in the
cabin
. Difficult to stand
without holding on to
something
. Passengers feel
definite strain against
their seat belts.
. Items falling or lifting
off the floor
. Loose items are
tossed about the cabin
. Impossible to walk
. Passengers are forced
violently against their
seat belts
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 8
CABIN CREW OPERATING MANUAL
ABNORMAL/EMERGENCY PROCEDURES
TURBULENCE MANAGEMENT
09.055
SEP 13/07
ALL
TURBULENCE MANAGEMENT (CONT’D)
CABIN GUIDELINES
It is important that the cabin crew perform frequent cabin checks and correctly
manage the galleys to ensure safety and reduce the probability of injuries.
Therefore, the cabin crew should:
-- Check the cabin frequently and ensure that the cabin is kept tidy
-- Minimize the amount of service equipment left on galley and bar (when
installed) surfaces. When items must remain available they should be placed
inside draws that are easily accessible
-- Ensure that galleys are correctly secured and latched after each service/use
-- Ensure that trolleys and equipment should be correctly stowed after use.
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 8
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