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Passenger Behaviour. Bor, Robert (ed.). aldershot, england: ashgate Publishing, 2003. 316 pp. Figures, tables, references, index.
T
he psychological aspects of piloting have been widely studied, and those of cabin crew duty have received attention as well. But, the editor says, this is the first current text about passenger behavior. He says that it is designed to be useful not only for cabin crewmembers but for everyone who interacts with the traveling public — ground staff, airline managers, airport managers, aviation safety specialists, aerospace medical personnel and aircraft designers.
The anthology, which includes papers by special-ists in psychology, travel medicine, fire-safety research and other disciplines, examines but does not emphasize dramatic phenomena such as “air rage” and hijacking. Subjects range from medical issues and psychological issues (e.g., flying-related stress, fear of flying, psychiatric difficulties among passengers, the physiological effects of the cabin environment, and travel fa-tigue and jet lag) to safety issues (e.g., passenger behavior in emergency situations and passenger attention to safety information).
“Humans have not evolved naturally to fly,” the editor says. “Even the most seasoned air travel-ers appear to carry an ‘emotional charge’ when they fly. They may experience a range of both pleasant and unpleasant feelings, ranging from claustrophobia, frustration, fear and elation to anxiety stemming from separation from a loved one, relief, disorientation or a sense of anticipa-tion and adventure.”
Scientific research about passenger behavior is hindered by a number of factors, including “a reluctance by airlines to permit research to be undertaken in a commercial and customer-sensitive environment, ethical considerations, the exceptional cost of such research and pos-sible safety implications of such research. ” In a simulated cabin environment, it is difficult to replicate all of the psychological issues present among passengers in an actual flight.
Nevertheless, the editor says, “It is hoped that this book will help reflect what is already known about passenger behavior and also point the way forward for future research.”
United States Air Force Museum. Revised
edition. Wright-Patterson air Force Base, ohio,
U.S.: The Air Force Museum Foundation (AFMF),
2003. 192 pp. Photographs, index. available from
AFMF.*
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he u.S. air Force Museum (established in 1923) is known as the oldest and largest military aviation museum in the world and “presents the history of the United States Air Force and predecessor organizations by exhibiting aircraft, missiles and artifacts associated with important events and eras, notable achievements and aeronautical developments,” says the book’s introduction.
The museum’s collection contains historic air-craft, reproductions of aircraft and test pro-totypes. The book presents black-and-white photographs and color photographs of more
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