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Report of the A380-800 Cabin Crew Subgroup
Issue One
46
Appendix E – Crew Resource Management Training
Appendix 2 to JAR-OPS 1.1005/1.1010/1.1015
1. The CRM training syllabi, together with CRM methodology and terminology, shall be
included in the Operations Manual.
2. Table 1 indicates which elements of CRM shall be included in each type of training.
Table 1 CRM Training:
Training Elements
(a)
Introductory
CRM Course
(b)
Operator’s
CRM
Training
(c)
Aeroplane
Type
Specific
CRM
(d)
Annual
Recurrent
CRM
Training
(e)
Senior Cabin
Crew Course
(f)
General Principles
Human factors in aviation
General instructions on CRM
principles & objectives
Human performance & limitations
In depth
Not required
Not required
Not required
Overview
From the perspective of the individual cabin crew member
Personality awareness, human
error & reliability, attitudes &
behaviours, self-assessment
Stress & stress management
Fatigue & vigilance
Assertiveness
Situation awareness, information
acquisition & processing
In depth
Not required
Not required
Overview
(3 year cycle)
Not required
From the perspective of the whole aeroplane crew
Error prevention & detection
Shared situation awareness,
information acquisition & processing
Workload management
Effective communication & coordination
between all crew
members including the flight crew
as well as inexperienced cabin crew
members, cultural differences
Leadership, co-operation, synergy,
decision-making, delegation
Individual & team responsibilities,
decision making & actions
Identification & management of the
passenger human factors: crowd
control, passenger stress, conflict
management, medical factors
In depth
Relevant to
the type (s)
Specifics related to aeroplane types
(narrow/wide bodies, single/multi
deck), flight crew & cabin crew
composition & number of
passengers
Not required
Not required
In depth
Overview
(3 year cycle)
Reinforcement
(relevant to the
Senior cabin
crew duties)
Joint Operational Evaluation Board – Airbus A380-800
Report of the A380-800 Cabin Crew Subgroup
Issue One
47
From the perspective of the operator and the organisation
Company safety culture, SOP’s,
organisational factors, factors linked
to the type of operations
Effective communication & coordination
with other operational
personnel & ground services
Participation in cabin safety incident
& accident reporting
In depth
Overview
(3 year cycle)
Case based studies (see note)
Not required
Required
Relevant to
the type(s)
Required
Reinforcement
(relevant to the
Senior cabin
crew duties)
Note: In Column (d), if relevant aeroplane type specific case based studies are not available,
then case based studies relevant to the scale & scope of the operation shall be considered
Abbreviation Domain Term Remarks
3D General Three Dimensional (Lat, Long, Alt)
4D General Four Dimensional (Lat, Long, Alt, Time)
A None Ampere
A None Alternate
A General Amber
A None Area
A None Air
A.ICE General Anti-ice, Anti-icing
A.T.I.S None Airbus Technical Information System
A/BRK General Autobrake
A/C General Aircraft
A/COLL General Anti-Collision
A/D General Analog/Digital
A/D None Analog to Digital Converter (conversion)
A/DC General Analog-to-Digital Converter
A/F None Auto Flight
A/G General Air to Ground
A/L General Airline
A/N General Alphanumeric
A/N SIZE None Alpha Numeric Size
A/R None Audio Reproducer
A/S None Auto Stabilization
A/S General Airspeed
A/SKID General Anti-Skid
A/STAB General Auto Stabilizer
A/T None Adjustment/Test
A/THR General Autothrust
A/XFMR General Autotransformer
AA None Arithmetical Average
AA None Airworthiness Authorities
AAA None Airworthiness Approval Attestation
AAAH None Airbus Approved Abbreviations Handbook
AAC General Airline Administrative Communications
AADC None Analog Air Data Computer
AAL None Above Aerodrome Level
AAMG None Airbus Application Management Group
AAP Panels/Display Units Additional Attendant Panel Display units
AAR General Air-to-Air Refueling For MRTT and A400M
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