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Flight Attendants are an integral part of the
aircraft crew and their primary responsibilities are
safety-related. The “sealed” cockpit environment
has increased the reliance upon Flight Attendants
for the transfer of vital information to the pilots
and for their independent resolution of cabin
incidents.
These recent reports to ASRS demonstrate the
variety of situations Flight Attendants are called
upon to handle.
MRE: Meals, Ready to (H)eat
Quick action by an MD-80 Cabin Crew dampened a
passenger’s unauthorized attempt to heat and eat.
The #4 Flight Attendant was the first person to detect a
burning plastic smell... I walked up a few rows and then
noticed the same smell she was describing. We
immediately called the cockpit and then checked out the
galley area and lavatories. While I stayed in the aft
portion of the cabin, the #4 Flight Attendant went out to
pick up trash and to see if the smell was apparent
throughout the cabin. In the aft part of plane we all
smelled it and then noticed smoke coming from the trash
bag that the #4 Flight Attendant had just brought back...
Smoke was coming from an airsickness bag. We carefully
opened it slightly and noticed a Styrofoam cup and a
military, Meals, Ready to Eat (MRE) heating bag. A
military passenger told another Flight Attendant that he
was using it to cook the food he brought on board. We
dumped the MRE heating device into a lavatory sink full
of cold water, covered it with ice, and then locked the
lavatory. It was still hot one and one-half hours later on
landing. The passenger said he had done this before on
other flights...
… The Captain declared an emergency [due to a main
battery overheat and smoke in the cabin]. We had 20
minutes to prepare the cabin for emergency landing [and]
accomplished the checklist in 10 minutes… While I
gathered the crew to inform them of the emergency, etc., a
Commotion Control
Passenger behavior during an emergency is directly
related to the actions and directions of the cabin crew. In
the following ASRS reports, the Cabin Crew’s training,
demeanor, and clear communications prevented bad
situations from getting worse.
few of our coach passengers could see that we were no
longer continuing to [our destination] and started a wave
of panic and grabbing of life vests. We contained [the
panic] and I elected to make a second PA to make sure they
knew how to operate the vest and, more importantly, when
not to… We landed without incident.
While the #2 Flight Attendant and I were working the
beverage cart, we heard a loud bang and felt a vibration. I
notified the Captain...and then saw a cabin window that
appeared to be slightly cracked. On closer inspection, I
noticed that it was cracked all the way up and the outer
panel was bulging away from the aircraft... I notified the
Captain of the severity of the window problem. We had
only enough empty seats to move passengers seated two
rows forward and two rows aft of the cracked window…
The beverage service was stopped and we prepared the
cabin for landing... The Captain had to slowly decompress
the cabin when he got down to 10,000 feet. His descent was
very slow due to the fragility of the window… After
mechanics inspected the window, they agreed that we were
very lucky that the flight ended without incident.
Bad Vibrations
Cabin Crews often provide information that helps to
clarify or confirm a problem that the Flight Crew is
already working. In this next report, however, a Flight
Attendant alerted the Captain to a problem that would
not have become apparent in the cockpit until the
situation became much worse.
... Passenger Call lights started going off all around a
passenger who was strapped in his seat and flailing his
arms and legs all over. The food on the tray went flying
everywhere. I was the first Flight Attendant there and
assumed that the passenger was having a seizure. I
restrained his arms, so he wouldn’t keep hitting the person
next to him. The man had lucid moments and…asked for
help. The Captain was notified. The passenger was offered
oxygen and water and was reseated in the rear of the
plane... I thought that he might have a medical problem
other than seizures and determined that he had not taken
his lithium for a mental disorder. We made an emergency
landing and were met by medical personnel.
The Flight Crew was very quick to respond without
question to our request to land and trusted the Flight
Attendants’ decisions. All crew members worked well as a
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