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explains that this will be about predicting
whether the applicant is likely to be able
to handle the type of training that he/she
will have to undergo. An ATCO training
course is intense, multi-disciplinary,
stressful and very long – it can take up to
three years. It takes a determined and
dogged personality to persevere with it, he
says. They will have, on occasions, to be
able to take criticism from their mentors,
suffer loss of confidence and have the
ability to recover from it. They also need
at times to be able to suppress their own
ideas about how the task should be
performed in favour of standard operating
procedures, and be able to work in a
closely interdependent team.
FEAST became a fully fledged service in
early 2006, although it will continually be
improved and updated, says Chetcuti. It is
funded by member contributions, so the
service is provided at no extra cost.
Accredited ANSPs or recruiters can access
the tests on-line, logging in via the
EUROCONTROL extranet portal, which
provides an assurance of security. But their
applicants have to come into a centre to
take the tests so the potential employer
can ensure they are carried out in a
controlled and standardised environment.
All the tests are performed by the
candidate sitting at a computer in the
ANSP’s test centre and accessing the
exercises that are hosted in servers at
EUROCONTROL’s Brussels base.
FEAST uses web-based technology,
increasing ease of administration and
security of test materials. Results of all
the tests are recorded in real time, and
within seconds of the final test the total
report will be computed. Within about
five minutes of test completion the
ANSP can retrieve a detailed assessment
of the candidates. Although the system is
fairly new, there is already a statistical
basis for assessing scores as average, above
or below among FEAST users, which is
important because there is not a specified
pass/fail score.
As part of the FEAST service for new
users, Chetcuti explains, a member of his
small team – only three people at the
Agency’s Brussels headquarters – visits the
ANSP’s site to provide ‘implementation
support’. That entails ensuring the
recruiter has the right technical and
software infrastructure to enable the
An ATCO training course is intense,
multi-disciplinary, stressful and very
long – it can take up to three years.
It takes a determined and dogged
personality to persevere with it
EUROCONTROL / IFATCA 2008: a collaborative approach to the future > Operating the network
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EUROCONTROL / IFATCA 2008: a collaborative approach to the future > Operating the network
FEAST system to work, and the test
centre is suitable in practical terms to
enable undisturbed testing to be carried
out. EUROCONTROL also provides a
two-day training course for FEAST users’
supervisors, and a helpdesk that can
provide advice and technical support.
“Naturally,” says Chetcuti, “ANSPs
sometimes have their own recruiting
practices, including educational
achievement requirements, their own
psychometric tests, and interviews, so the
FEAST team helps the ANSP to
incorporate the new screening processes
into the system they already operate.” In
the end, Chetcuti explains, FEAST is a
tool, and once the team has helped a user
to set the system up, “we leave them to
make their own selection decisions in the
knowledge that professional support is
only a phone-call away if they request it.”
Of the ‘big three’ ANSPs, (DFS, DSNA
and NATS) Germany’s DFS has long had
testing systems and has invested much in
them, so they have not taken up FEAST’s
services, admits Chetcuti.
France’s DSNA has a more academic
approach to selection with a different set
of selection criteria. NATS is now
undergoing a trial with FEAST to assess
whether they will use it. DFS and NATS
both took part in designing and
developing FEAST so they know what
is involved. A simple difference –
although this may change – between their
systems and FEAST is that they do not
use web-based testing via an authorised
internet connection.
“Feedback is positive,” says Chetcuti.
Users have found the system easy to apply
and there is an expectation of
accumulating about 25 users by the end of
2008. Since the programme is so new, and
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A Collaborative Approach to the Future(35)
