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feedback to the reporter. Unless you put
that sort of thing on paper I don’t think
you can build trust, and in the end
everything comes back to trust.”
The guidelines, along with those on
dealing with the judicial system, were
released at the end of 2007. They will be
followed this year by a third set, on how
the ATM community should deal with the
media. “The guidelines address how to
communicate at three essential levels,” says
Licu. “First, when everything is going well.
Second, when there’s been an incident but
you are not yet in crisis. And finally, when
an accident has happened. One of the
fundamental elements to building any
good relationship with the media is
openness, and this means that if you don’t
know something, say so. We want to make
it clear to the media that no controller ever
comes to work with the intention of
causing two aircraft to collide.”
The purpose of an incident-reporting
system is to generate a flow of safety
intelligence that then needs to be shared
effectively so that mistakes are not
repeated. “In Europe the principles for
data-sharing are all understood,” says Licu.
“Now we need to develop a common
approach to the description and analysis of
72
southern Europe, in the past, reporting just
wasn’t in the blood,” observes Licu.
“In the ATM world we think we broadly
understand the concept of a Just Culture,”
says Licu. “But judges and prosecutors are
educated in a totally different system, so
we have to enter into a dialogue with them
in an effort to arrive at a common
understanding. At EUROCONTROL we
have made a start by producing guidance
on the best way for ATM organisations to
interface with their judicial systems and
make the case for Just Culture.”
In other areas, however, the ATM
community has its destiny in its own
hands. “There must be more transparency
at individual ANSP level,” Licu insists. “I
was a controller myself, and I never had
any feedback about what had happened as
a result of any of my reports. If you want
a healthy reporting culture, you have to
show people that their reports will be
acted on with a clearly defined process,
and that they will get feedback.”
To promote such transparency Licu’s
team is creating a second set of guidelines
derived from existing best practice. “We
have worked with unions and staff
associations to produce a list of a few
situations that are not acceptable and which
will lead to management taking action,” he
says. “Anything else is treated as an honest
Navigation Service Providers (ANSPs)
and national regulatory authorities.
Progress towards this ideal is being
measured in terms of the percentage of
the framework that is in place within
each national jurisdiction, with a shortrange
target of at least 70 per cent in
every state by 2009. “The latest
measurements show that 14 ANSPs and
19 regulators are still short of that
figure,” says Licu. “But I expect most
States to meet the 2009 deadline, and
that every one will have reached at least
46 per cent by that date.”
It is, therefore, likely that the ultimate
aim of 100 per cent maturity in every State
will not be achieved until well into the
next decade. When it comes to incident
reporting and data sharing there are a
number of reasons for this, Licu believes.
“At the simplest level, the size of a
country and its air traffic management
(ATM) bodies has an impact on reporting,”
he says. “When there’s an incident in a
small State everyone knows immediately
who was involved, and so there’s a
reluctance to submit a report. Conversely,
in the larger States the organisations are so
big that it can be difficult to achieve
changes in attitude and behaviour across
the board.” In addition, differences in
national culture also play their part. “In
EUROCONTROL / IFATCA 2008: a collaborative approach to the future > Designing the network
“If you want a healthy reporting culture, you have to show
people that their reports will be acted on with a clearly
defined process, and that they will get feedback”
Tony Licu
Manager of EUROCONTROL’s European Safety Programme
incidents, so that we don’t end up
comparing apples with pears. Whether
you are investigating in the east, west,
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