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SOP, but rather are examples of good operating practices.
COMMON TERMS
PIC Pilot in Command
Responsible for conduct and safety of the flight. Designates pilot flying and pilot
not flying duties.
PF Pilot Flying
Controls the aircraft with respect to assigned airway, course, altitude, airspeed, etc.,
during normal and emergency conditions. Accomplishes other tasks as directed by
the PIC.
PN Pilot Not Flying
Maintains ATC communications, copies clearances, accomplishes checklists and other
tasks as directed by the PIC.
B Both
PRETAKEOFF BRIEFING (IFR/VFR)
NOTE
The following briefing is to be conducted by the pilot flying prior to calling the tower
after completing the Before Takeoff Checklist. The pilot flying will accomplish the
briefing.
1. Review the departure procedure (route and altitude, type of takeoff, significant terrain features,
etc.).
2. Review anything out of the ordinary.
3. Review required callouts, unless standard calls have been agreed upon, in which case a request
for “Standard Callouts” may be used.
4. Review the procedures to be used in case of an emergency on departure.
5. As a final item, ask if there are any questions.
6. State that the pretakeoff briefing is complete.
CITATION MUSTANG OPERATING MANUAL
510OM-00 21-3
CITATION MUSTANG OPERATING MANUAL
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THINK:
• Solicit and give
feedback
• Listen carefully
• Focus on behavior,
not people
• Maintain focus on
the goal
• Verify operation
outcome is
achieved
ADVOCACY: to increase others' S/A
• State Position
• Suggest Solutions
• Be Persistent and Focused
• Listen Carefully
— REMEMBER—
Questions enhance communication flow.
Don't give in to the temptation to ask questions when Advocacy is required.
Use of Advocacy or inquiry should raise a "red flag."
INTERNAL
BARRIERS
EXTERNAL
BARRIERS
INTERNAL
BARRIERS
OPERATIONAL
GOAL
NEED SEND RECEIVE
FEEDBACK
INQUIRY: to increase your own S/A
• Decide What, Whom, How to ask
• Ask Clear, Concise Questions
• Draw Conclusions from
Valid Information
• Keep an Open Mind
Figure 21-3. Communication Process
HINTS:
• Identify the problem:
— Communicate it
— Achieve agreement
— Obtain commitment
• Consider appropriate SOP's
• Think beyond the obvious
alternatives
• Make decisions as a result
of the process
• Resist the temptation to
make an immediate decision
and then support it with facts
EVALUATE
RESULT
IMPLEMENT
RESPONSE
SELECT A
RESPONSE
WEIGH IMPACT
OF ALTERNATIVES
IDENTIFY
ALTERNATIVES
COLLECT
FACTS
IDENTIFY
AND
DEFINE
PROBLEM
RECOGNIZE
NEED
Figure 21-4. Decision-Making Process
CREW COORDINATION APPROACH SEQUENCE
NOTE
The following crew coordination approach sequence should be completed as early as
possible, prior to initiating an IFR approach. These items are accomplished during the
“APPROACH” checklist.
NOTE
During the following sequence, the terms PF and PN have not been reversed during
the time that transfer of control occurs.
PF—Requests the pilot not flying to obtain destination weather—Transfer of communication
duties to the pilot flying may facilitate the accomplishment of this task.
PN—Advises the pilot of current destination weather, approach in use, and special information
pertinent to the destination
PF—Requests the pilot not flying to perform the approach setup
PN—Accomplishes the approach setup and advises of frequency tuned, identified and course
set
PF—Transfers control of the aircraft to the pilot not flying, advising, “You have control,
heading ________________ , altitude _________________ ” and special instructions.
(Communications duties should be transferred back to the pilot not flying at this point.)
PN—Responds, “I have control, heading _________________ , altitude _________________ .”
PF—Advises, "Approach briefing."
PF—At the completion of the approach briefing, the pilot flying advises, “Approach briefing
complete.”
PF—Advises, “I have control, heading _________________ , altitude _________________ .”
PN—Confirms “You have control, heading _________________ , altitude _________________ .”
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