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agreement was signed between EUROCONTROL
and the European Civil Aviation
Conference (ECAC) on 13 April 2005 in order to
define the objectives and outline the practicalities
of an alerting procedure.
The CFMU was appointed to play a key role in
the alerting procedure put in place for aircraft
found to be in non-compliance with safety
requirements and flying into ECAC airports.
Whenever one or more elements of a flight plan
submitted to the CFMU matches with an active
alarm status initiated by a competent national
aviation authority, the CFMU generates an alert
message. These alerts are sent to the ECAC
competent national aviation authorities associated
with the departure and/or the destination of
the flight.
Technical development and testing were completed
successfully and the SAFA steering committee
agreed to launch the operational evaluation
phase by December 2005. The SAFA procedure
should be declared operational in 2006.
Operations contingency reinforcements
A new operations room at the Integrated Flight
Plan Processing Unit (IFPU) 2, located in
Brétigny-sur-Orge, France, came into service on
28 November 2005. This investment was made in
order to provide sufficient space for the provision
of full ATFCM contingency services.
Routes Availability Document (RAD)
improvements
In line with the requirements of the customer satisfaction
survey, several initiatives were taken in
2005 to improve the reliability, consistency and
ease of use of the route restrictions in the RAD
document. An AIS task force was set up with the
objective of developing new procedures and getting
stakeholder agreement on the RAD publication
process. A proposal for formalisation with the
Provisional Council is being developed.
In parallel, the CFMU is actively moving towards a
more dynamic route catalogue concept that will
gradually reduce the requirement for a static route
catalogue to be maintained.
60
TRAFFIC GROWTH
2005 confirmed the steady traffic growth trend
which started in 2003. The barrier of 30,000 flights
processed across Europe on a single day was
reached on 10 June 2005.
Once more in 2005, the growth in demand was not
uniform across the CFMU area. Some flows (e.g. to
south-eastern Europe) experienced very high traffic
increases. Exceptional double-digit figure
increases were recorded in the eastern part of the
region, particularly in Albania, Austria, Bulgaria,
Croatia, Serbia and Montenegro, Poland, the
Slovakia and Turkey. Significant traffic growth was
also recorded in the Brussels, Maastricht and
Shannon ATC sectors.
CFMU customer satisfaction survey
In December 2004, the CFMU conducted
the most extensive customer satisfaction
survey ever since its creation.
The targeted audience were 1,230 aircraft
operators and 163 air navigation service
providers.
Stakeholders showed an overall positive
perception of CFMU services, with 77% of
the aircraft operators and 80% of the air
navigation total interviewees giving a 'medium-
high to high' satisfaction rate.
The CFMU’s perceived strengths were identified
in relation to professionalism and
good execution: effective improvement in
service – specifically over the last two years
– as well as customer orientation and the
search for excellence.
The perceived areas for improvements
related to flexibility and transparency and
several suggestions were forthcoming on
these topics.
As a result of the survey, the CFMU has set
up action plans for improvement in: the
Route Availability Document with the set-up
of a coordination group; the Routes
Catalogue, with a more exhaustive dynamic
format; and the management of customers
claims, with the implementation of a new
system (CCMS) planned for 2006.
22,500
23,000
23,500
24,000
24,500
25,000 flights
23,001 22,567
23,197
24,238
25,244
-5%
0%
5%
-0.3
-1.9
2.8
4.5
4.1
2001 2002 2003 2004 2005
2001 2002 2003 2004 2005
Average daily traffic trends
Daily traffic variation (year/year)
Pan-European functions
Central Flow Management Unit
61
DELAY AND CAPACITY TRENDS
In 2005 the average ATFM delay per flight was 1.9
minutes, of which 1.0 minute was attributable to
en-route delay.
For the summer 2005 period (May to October) traffic
increased by 4.2% over the previous summer
and by 3.9% for the whole year. For the summer
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EUROCONTROL Annual Report 2005(31)
