SECURITY AND RESILIENCE
In an increasingly challenging and complex global security environment, Qantas continues to enhance its capabilities to identify, assess and manage security risks to produce outcomes that comply with regulatory requirements, ensure the safety of passengers, employees and assets, and assure the resilience of Qantas Group operations. This is achieved through active and influential dialogue with governments and industry operators globally, the provision of quality security training to employees, adoption of innovative security technology, continual monitoring and evaluation of the global threat environment and the subsequent implementation of risk-based security measures.
INVESTMENT In recent years, Qantas has invested more than $1.1 billion dollars in capital works to implement enhanced screening measures. These significant enhancements include the introduction of x-ray screening of checked baggage and explosive trace detection capability for carry on baggage. Direct recurrent expenditure exceeds $82 million annually. An enhanced airside inspection regime is also in place at major Qantas ports, requiring personnel entering airside locations to be subject to additional security measures. Qantas continues to invest in CCTV technology and has a sophisticated network of over 1500 cameras in operation globally. A comprehensive Crime Corruption Control Policy is also in place to increase awareness and reduce the risk of crime and corruption in the business.
SECURITY OPERATIONS A dedicated Security Operations Centre monitors global security events 24 hours a day and supports other Qantas Group business interests, including Jetstar Asia, Jetstar Pacific, Air Pacific, and codeshare partner airlines. Qantas Group Security contributes to the planning and staging of major events involving Qantas assets and conducts security threat and risk assessments and coordination of security measures in Australia an in Qantas ports overseas. As a world leader in security best practice, the Qantas Group has also established a Security Management System which integrates all existing aviation security policy, transport security programs, procedures, training, audit and review processes to ensure compliance with legislative requirements. Central to the operational responsibilities of Qantas Group Security are Regional Security Managers (RSMs). Operating within defined geographic areas of responsibility, RSMs are accountable for the delivery of security outcomes to protect employees, assets and customers, and to provide support and assistance to business units across the Group to enable them to comply with their security responsibilities.
AIRPORT SECURITY Qantas Group Security continues to collaborate with aviation security regulators worldwide to improve security outcomes and to achieve greater harmonisation of security measures and improve passenger facilitation. Qantas is the largest designated screening authority in Australia, currently providing passenger and checked baggage screening services at 21 domestic airports – six capital city terminals and 15 regional airports. Security services are provided by almost 1,000 dedicated security officers, employed by three major security companies contracted to Qantas.
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