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unified communication and conferencing services that provide the Group with solutions for telephony, contact centre, command and control, two-way radio, conferencing (video, audio and web-based) and satellite communication systems
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secured network access services that provide the Group, business partners and customers with secure access to information sources from any location and device
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business applications that provide full lifecycle management for the core business applications required to carry out airline and related functions.
MAJOR PROJECTS A number of project developments have taken place within Qantas BIS in 2009-2010 following a wide ranging business review designed to ensure it was operating at maximum efficiency, both internally and in terms of vendor partner relationships. Following the review, BIS engaged Fujitsu to provide end-user desktop services and continues to work with Telstra as an existing partner in other areas. IBM has also been engaged to perform a range of project delivery functions. The Next Generation Check-in experience, part of the Airports of the Future program, was successfully launched on a trial basis in Perth in July and next generation loyalty and freight projects have also had successful first phase implementations. Qantas Engineering’s system refresh program also continues, with the first release scheduled for implementation in early 2011.
SUSTAINABLE IT Qantas BIS continually reviews opportunities to support the company’s sustainability initiatives and strives to reduce costs and waste. A Green IT program actively identifies opportunities to retire ageing systems, projects to introduce server and storage consolidation and virtualisation, IT power consumption reductions and a continued focus on reducing unit costs and consumption across the breadth of the IT Services portfolio.
Qantas Airways Limited ABN 16 009 661 901
Further information and media releases can be found at the Qantas website: qantas.com
September 2010
GOVERNMENT AND INTERNATIONAL RELATIONS
Qantas’ Government and International Relations division engages with a wide range of government and industry stakeholders to influence aviation and related policy in order to represent and advance the Qantas Group’s interests, both in Australia and internationally. The division also secures the rights for Group airlines to operate, grow and compete in global markets. As the primary interface between the Qantas Group and government, the division advocates the Group’s strategic and commercial objectives at both federal and state level. This involves:
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direct representations with Ministers and Members of Parliament and working with a broad spectrum of government agencies, regulators and interest groups and industry associations on aspects of the policy and regulatory framework relating to the aviation and tourism industries; and
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