ALLIANCES In addition to services on more than 800 weekly Qantas and Jetstar international services, Qantas Freight’s network is complemented by commercial agreements with oneworld carriers, other airlines and chartered freighter operations. An extensive road feeder service throughout Australia, Europe and the USA further expands this network.
TECHNOLOGY In May 2010, Qantas Freight rolled out the first phase in its Freight Futures program – a multi-million dollar initiative to replace its disparate legacy IT systems and revolutionise work processes. The backbone of the program is the introduction of iCargo – an advanced, end-to-end, industry-specific application developed by global software company IBS in conjunction with Qantas and several other top line carriers. Once fully deployed, iCargo will provide Qantas Freight with a range of new tools and functionality to better serve the needs of its customers now and into the future. The Freight Futures program is on track for completion at the end of 2011. Qantas Freight is also leading the push to roll out IATA’s eFreight initiative, which will ultimately see the removal of paper air waybills and supporting documentation from the global airfreight process, and is now eFreight ready in all ports throughout Australia and around the globe. The online portal qantasfreight.com provides fast and easy, around-the-clock access to the latest information on worldwide freight movements. Registered users can generate an electronic air waybill, submit electronic shipment data, make an e-booking, and access the latest shipment status information through a number of convenient tracking options.
DOMESTIC AUSTRALIAN JOINT VENTURES Freight capacity on all Qantas and Jetstar domestic aircraft is marketed by Australian air Express (AaE). AaE is operated as a joint venture by Qantas and Australia Post to offer a comprehensive range of express products from hubs across Australia. Qantas and Australia Post also own and operate the Australian express road freight operator Star Track Express. Star Track Express is the market leader in the high value, express/time sensitive business-to-business market, offering a ‘one stop’, end-to-end service, a national distribution network and the world’s smartest delivery system.
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