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CABIN CREW BASES Australian international cabin crew bases are located in Brisbane, Melbourne and Sydney, while international bases are located in Auckland and London. Domestic cabin crew are based in Brisbane, Cairns, Melbourne, Perth and Sydney.
RECRUITMENT Qantas subsidiary Qantas Cabin Crew Australia Pty Ltd (QCCA) was established in November 2007 to hire all new full-time international cabin crew for Qantas’ international division. In December 2008, Qantas established a wholly-owned subsidiary, Qantas Domestic Pty Ltd, to provide full-time cabin crew for the airline’s domestic operations. Casual domestic cabin crew are employed by Maurice Alexander Management (MAM). When recruiting flight attendants, Qantas seeks applicants who are dedicated to providing an exceptional customer experience. They need to be genuine, friendly and able to deal with any eventuality. Senior First Aid and Responsible Service of Alcohol certificates are some of the prerequisites for employment. Detailed information on recruitment is available at qantas.com.
TRAINING The Qantas vision is to be the world’s best premium airline. As cabin crew play a crucial role in making this vision a reality, all flight attendants undertake the latest service and safety training. New flight attendants receive up to six weeks initial training, as well as recurrent training, in security, medical and emergency procedures. Qantas is a registered training facility, in accordance with Australian National Training Organisation standards, and has 90 certified course facilitators and designers delivering contemporary training through eLearning, workshops and coaching at work.
QANTAS CENTRE OF SERVICE EXCELLENCE In December 2008, Qantas opened a Centre of Service Excellence in Sydney, which provides an enhanced training program for over 18,000 staff from across the business each year. The 5,000 square metre facility features customer experience zones dedicated to the airline’s international First, Business, Premium Economy, Economy, as well as Domestic and QantasLink offerings. The Centre also includes a 132-seat auditorium, a central stage with seating for 125 people, four cabin crew training pods, a Qantas Innovation Zone, sponsored by Panasonic and designed to capture employees’ ideas and initiatives for exceptional service, an intranet workstation area, a wine training and epicurean wing, learning and development rooms, and two image and presentation rooms.
SUPPORT FOR CHARITY Qantas Cabin Crew are well known for their devotion to a number of worthy causes, including the United Nations Children’s Fund (UNICEF), the Royal Institute for Deaf and Blind Children (RIDBC) and Melbourne Royal Children’s Hospital. The Qantas Cabin Crew Team, a registered charity, undertakes projects that focus on helping underprivileged children in Australia, Bangkok, Harare, Johannesburg and Manila. The Pathfinders’ fundraising committee, comprising past and present employees, also raises money to help disadvantaged and disabled children. This includes organising annual charity flights
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THE QANTAS GROUP AT A GLANCE(48)
