AIRPORTS
Qantas Group airlines currently operate to 57 city and regional airports in Australia and nearly 30 overseas airports. Qantas’ domestic and international airport operations provide a range of services to the Group’s flying businesses and other international airlines, including check-in, baggage handling and ramp services and the operation of lounge facilities.
PRODUCTS AND SERVICES Qantas continues to invest in services, products and technology to provide customers with the very best airport experience. For Australian domestic e-ticket customers, check-in kiosks available in Sydney, Melbourne, Brisbane, Perth, Canberra and Adelaide provide the simplest and fastest way to check-in for a flight. Customers use the kiosks to access and review their booking, select a preferred seat if available, obtain a boarding pass and even do the same for a return flight if it is within 12 hours of the first flight. For customers without baggage, check-in can be completed in less than 60 seconds. Airport retail operations have become an integral part of the travel experience for airline customers and airport visitors. Qantas currently offers customers more than 140 retail and food outlets at its domestic terminals in Brisbane, Canberra, Melbourne and Sydney. Dedicated domestic Business lounges and Qantas Meeting Rooms are available in Brisbane, Melbourne and Sydney.
AIRPORT OF THE FUTURE In November 2009, Qantas unveiled plans to halve check-in times for domestic customers at CityFlyer ports across Australia. Next Generation Check-in will dramatically increase the speed and ease of the airport experience for customers. Qantas Frequent Flyers’ membership cards will be embedded with an intelligent chip, transforming them into personal boarding passes linked to permanent bag tags, enabling customers to swipe their card on a reader and head to a simplified baggage drop, or straight through the security process to their departure gate, or Qantas lounge. The first stage of the project is being trialled in Perth, and will be followed by Sydney, Melbourne, Brisbane, Adelaide and Canberra later this year and into 2011. The service will be available for all Qantas Frequent Flyers from Silver through to Platinum and all Qantas Club Members. Bronze Frequent Flyers and non-frequent flyers will also see significant upgrades to their check-in arrangements, with hosted kiosks and rapid bag drop.
TERMINAL DEVELOPMENTS Domestic Qantas is working closely with airport operators on improvements to a number of domestic terminals and is investing in upgrades of its own terminals. A $75 million upgrade program at the Qantas domestic terminal at Perth Airport has seen the expansion of check-in, departure and baggage claim areas, the improvement and expansion of Qantas Club facilities, construction of a new aerobridge and improved baggage handling capacity. Qantas has invested $35 million in new facilities for Canberra Airport new multi-user terminal that will open later this year. The facility will include a new Business Lounge and Qantas Club lounge. Qantas also continues to expand its network of regional lounges.
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