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The standalone installer wizard doesn’t start
There are no JRE installed on the computer
Check installer directory content:
o
SetupST.bat
o
jre/
o
fosp_standalone.jar
The client/server installer wizard doesn’t start
There are no JDK installed on the computer
Install a JDK on the computer
5.1.1
Managing IO exception error
5.1.1.1
Symptom
When installing Flight Ops Doc Manager Server, at the end of the installation (Overall installation progress step 2/2). Installation stops and you get this error:
« Flight Ops Doc
Manager » Administration Guide
Figure 8: IOException bug panel
5.1.1.2
Cause
Flight Ops Doc Manager server installer needs to access to a Java Development Kit binary. As a result, the windows path should contain the path to the Java Development Kit binaries.
5.1.1.3
Solution/ Fix
Go to: Control panel > System.
Click on the "advanced" tab > Environment variables.
Figure 9: Windows system properties
Check the JAVA_HOME is set with the path where the JDK is installed.
« Flight Ops Doc
Manager » Administration Guide
Figure 10: Windows environment variables
If JAVA_HOME doesn’t already exist, click on "System variables" > NEW and set the correct values as shown in the following screenshot:
Figure 11: Add new environment variable
Then check the system variable: PATH.
There should be the path to the binaries of the JDK: Click on "System variables" > Edit… and check that there is the following string: c:\JDK<install_path>\bin
« Flight Ops Doc
Manager »
Administration Guide
Reference: UG0601141
Issue: 7.1
PAGE 20/32
© AIRBUS S.A.S 2009. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S.A.S. No intellectual
property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written
consent of AIRBUS S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied
If not, at the end of the line, add " ; c:\<JDK_install_path>\bin" where <JDK_install_path> is your correct path to the installation directory. (Separate your new path to the existing path by a semi column. as shown in the following screenshot)
Figure 12: Edit Windows path
Then click on OK, uninstall and erase all the installation files and retry installing Flight Ops Doc Manager.
5.1.2
Database failure
5.1.2.1
Symptom
When installing the Flight Ops Doc Manager software in client/server with HSQLDB you get one of the following message is displayed “unable to delete SA user” or “unable to connect to database”.
5.1.2.2
Cause
An HSQLDB engine is already running on the selected port.
« Flight Ops Doc
Manager »
Administration Guide
Reference: UG0601141
Issue: 7.1
PAGE 21/32
© AIRBUS S.A.S 2009. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S.A.S. No intellectual
property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written
consent of AIRBUS S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied
5.1.2.3
Solution/ Fix
Delete the files that were already copied by the installer and try to install Flight Ops Doc Manager on a different port.
5.1.3
Uninstalling
5.1.3.1
Symptom
When removing the files that were not deleted by the installer, you get an error regarding the prun software.
5.1.3.2
Cause
The prun software is still running and cannot be deleted
5.1.3.3
Solution/ Fix
Open windows task manager and manually kill the prun process.
You can then delete the installation directory.
5.2
Client failure
5.2.1
Unable to install client
5.2.1.1
Symptom
If you have a previous version of Flight Ops Doc Manager software installed and if the client is not updated by Java Web Start.
5.2.1.2
Cause
Java Web Start cache files are not correct.
5.2.1.3
Solution/ Fix
Open Java Web Start console. Go into the advanced tab of the preference menu and clean the application directory.
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“Flight Ops Doc Manager”Administration Guide(7)
