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Joint Operational Evaluation Board – Airbus A380-800
Report of the A380-800 Cabin Crew Subgroup
Issue One
Appendix E – Crew Resource Management Training
Appendix 2 to JAR-OPS 1.1005/1.1010/1.1015
1.
The CRM training syllabi, together with CRM methodology and terminology, shall be included in the Operations Manual.
2.
Table 1 indicates which elements of CRM shall be included in each type of training.
Table 1 CRM Training:
Training Elements (a) Introductory CRM Course (b) Operator’s CRM Training (c) Aeroplane Type Specific CRM (d) Annual Recurrent CRM Training (e) Senior Cabin Crew Course (f)
General Principles
Human factors in aviation General instructions on CRM principles & objectives In depth Not required Not required Not required Overview
Human performance & limitations
From the perspective of the individual cabin crew member
Personality awareness, human error & reliability, attitudes & behaviours, self-assessment In depth Not required Not required Overview (3 year cycle) Not required
Stress & stress management
Fatigue & vigilance
Assertiveness
Situation awareness, information acquisition & processing
From the perspective of the whole aeroplane crew
Error prevention & detection Not required In depth Relevant to the type (s) Overview (3 year cycle) Reinforcement (relevant to the Senior cabin crew duties)
Shared situation awareness, information acquisition & processing
Workload management
Effective communication & co-ordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences
Leadership, co-operation, synergy, decision-making, delegation
Individual & team responsibilities, decision making & actions
Identification & management of the passenger human factors: crowd control, passenger stress, conflict management, medical factors
Specifics related to aeroplane types (narrow/wide bodies, single/multi deck), flight crew & cabin crew composition & number of passengers Not required In depth
Joint Operational Evaluation Board – Airbus A380-800
Report of the A380-800 Cabin Crew Subgroup
Issue One
From the perspective of the operator and the organisation
Company safety culture, SOP’s, organisational factors, factors linked to the type of operations Not required In depth Relevant to the type(s) Overview (3 year cycle) Reinforcement (relevant to the Senior cabin crew duties)
Effective communication & co-ordination with other operational personnel & ground services
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