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• Dual Interface Adapter Units behind the PFDs (within the
pressure vessel) are the heart of the system
incorporating all communication, navigation, flight control
and data management functions.
• MFD is capable of displaying traffic, terrain, radar,
graphical weather, airspace, airports, navaids, roads,
Garmin's FlightCharts and Safe Taxi (U.S.), all standard.
• Garmin FMS with dual WAAS enabled GPS navigation.
• Standard Engine Indicating and Crew Alerting System
information displayed on the left side of the MFD.
• Additional standard features: Weather Avoidance
Radar, Traffic Information System, Terrain Avoidance
Warning System, dual Air Data Computers, and dual
Attitude Heading Reference System.
• Options: Chart View (Jeppesen charts), Honeywell
Traffic Advisory System, and Sirius XM radio.
The Citation Mustang's Garmin
G1000 avionics offer
tremendous functionality while
keeping pilot workload low.
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CUSTOMER SUPPORT
HOME | SUMMARY | PERFORMANCE | CABIN & BAGGAGE | ECONOMICS | SYSTEMS OVERVIEW | CUSTOMER SUPPORT | SPECIFICATIONS
Customer Support
Cessna has consistently demonstrated a high level of industry leadership in the customer
support area. Professional Pilot's annual Product Support Survey of jet operators
consistently shows that Cessna is a highly rated, if not the best, support organization in
the industry.
HOME | SUMMARY | PERFORMANCE | CABIN & BAGGAGE | ECONOMICS | SYSTEMS OVERVIEW | CUSTOMER SUPPORT | SPECIFICATIONS
Professional Pilot Product Support Survey-Jets 1
Overall Average Score on a Scale of 1 (Poor) to 10 (Excellent)
5
6
7
8
9
10
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Survey Year
Overall Average Score
Cessna
Top Score Cessna's
commitment
to customer
satisfaction
and longterm
relationships
is evident in
its customer
ratings.
1. Professional Pilot magazine, August, 2008.
Customer Support
Cessna maintains the largest customer support organization in the industry dedicated
solely to maintaining the Citation fleet.
• Nine (soon 10) company-owned service facilities.
• A network of 30+ authorized service facilities.
• Field Service Representatives located around the world provide onsite
service calls, AOG support, diagnostic help and assistance in
establishing in-house maintenance programs.
• Service "Teams" in Wichita that specialize by model 24/7/364. Each aircraft team
has several members that maintain a specific realm of expertise to readily answer
any maintenance questions.
• CESCOM, Cessna's own on-line maintenance tracking program, tracks all service
work on the aircraft and alerts you to upcoming maintenance events.
• CPDXpress is an on-line, parts inquiry and ordering system and allows for filing
warranty claims.
• ProAdvantage cost control programs that allow you to manage your maintenance
expenditures for most every component on the aircraft.
HOME | SUMMARY | PERFORMANCE | CABIN & BAGGAGE | ECONOMICS | SYSTEMS OVERVIEW | CUSTOMER SUPPORT | SPECIFICATIONS
Cessna developed an extensive service organization to
assure maximum control and utilization of your investment.
Service Facilities – Domestic
Cessna maintains the largest factory-owned service networks in existence, including
eight facilities in North America along with eight Authorized Service Centers.
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Cessna's company-owned facilities work only on
Citation aircraft, allowing for greater specialization.
Sacramento
Newburgh
Wichita
Phoenix
Orlando
Milwaukee
San Antonio
Greensboro
Toluca
Lincoln
Toronto
Portland
Dallas
E. Alton
Grand
Junction
Cessna-Owned
Service Centers
Authorized
Service Centers
Battle Creek
Service Facilities – International
Cessna's service network extends around the globe with 9 company-owned facilities
(soon to be 10) and 34 Authorized Service Centers for your support needs.
HOME | SUMMARY | PERFORMANCE | CABIN & BAGGAGE | ECONOMICS | SYSTEMS OVERVIEW | CUSTOMER SUPPORT | SPECIFICATIONS
All of Cessna's company-owned facilities are ISO 9002
certified and are open 7 days / 364 days per year.
Cessna-Owned
Service Centers
Authorized
Service Centers
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Cessna Citation Mustang compared to the Embraer Phenom 100(5)
