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Information/Equipment Utilization includes aircraft handling and control, use of automation, use of equipment and systems, use of manuals, checklists, and charts, use of policy and procedures, and use of available resources.
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Monitoring includes task monitoring, monitoring equipment/instruments, monitoring communications, monitoring other person/crewmember, monitoring other aircraft, and monitoring environment. Examples include failure to monitor automation, displays, or instruments.
Workload Management is used for task scheduling, task load shedding, task allocation, and task overload.
Communication includes but not limited to lack of communication, accuracy of communication, use of phraseology, language or accent interference, misinterpretations or misunderstandings of communication and readback issues. This factor includes both positive and negative behaviors associated with an individual’s communication with others.
Coordination/Teamwork includes factors related to but not limited to Crew Resource Management (CRM) techniques, crew/duty change-over behaviors, and ability of crew to work as a team. This factor includes both positive and negative behaviors associated with an individual’s coordination with others.
Violations include intentional acts related to completion of required tasks, work-arounds, aviation regulation violations, and other willful disregard for rules or regulations. This factor relates to intentional actions or inactions or behaviors related to requirements associated with task completion.
Action/Inaction are non-intentional behaviors such as incorrect action selection, incorrect action performance, incorrect action sequence, delayed action, lack of action, forgotten action/omission, incomplete action, or unnecessary action. Note this factor can relate to a range of behaviors and should be used if a behavior is not specifically referenced in the other procedural factors.
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PSYCHOLOGICAL (PSYC)
Factors related to thinking or acting such as learning, memory, personality, or attitudes (not including physiological issues).
Includes the following sub-categories:
Attention/Distraction: Factors related to an individual to maintain attention or to be distracted from their operation or task.
Cognitive Limitation: Factors related to a person’s mental or cognitive limitations, e.g., the operational demand exceeds the mental capabilities of the operator.
Information Processing/Decision Making: Factors related to the ability to process available information, and how it is applied in the decisionmaking process and assessment of risk.
Mental/Emotional State: Factors related to an individual’s mental or emotional state of well-being.
Personality/Attitude: Factors related to personality or attitudes of the pilot/flight crew.
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HUMAN FACTORS DEFINITIONS AND USAGE NOTES(7)
